I just feel that Lexus' level of service is not as good as it was when I first went there ... plus I'm finding them harder to contact in a hurry. Last service I realised on the train I'd forgotten to tell them something, and it look 8 calls and nearly a half hour to get someone on the phone. Have you actually tried Motorama, or seen their service facility yet? ← never tried their service area as of yet...will tell you after the 25th ;) but its bloody BIG i know that for a fact and they push through alot of cars...so either they are good and effective...or rush and make mistakes :(