I thought the same as you Aims...then they went and treated me like that. I'm now with Just Car Insurance. They sh!t all over NRMA in terms of support. The coilovers were covered for an extra $100 on top of my policy, where NRMA wouldn't cover me. They allow me to ride at whatever ride height is legal, where NRMA wouldn't. They were understanding and gave me more time (until the 8th of August) to pay the policy, reassured me that I would be covered with them until that date. I hate the NRMA. I am never going back to them. Poetically I saw the NRMA ad this morning. All lies. NRMA covered my coilovers, CAI/Headders?catback/PFC etc etc at no extra cost....