How do you know they didn't take the necessary steps before resorting to a test drive? Southside Woolloongabba is my nearest Service dealer (the service department is located on Logan road and has an exit on Jurgens Street. The nearest roundabout is 1.4km away. https://maps.google.com.au/maps?oe=utf-8&client=firefox-a&channel=fflb&ie=UTF-8&q=southside+woolloongabba&fb=1&gl=au&hq=southside&hnear=0x6b915a6a19dc5429:0x502a35af3de9ea0,Woolloongabba+QLD&cid=0,0,12277707054466427967&ei=L67DUcLYFcmXiQe2kIHAAQ&ved=0CJwBEPwSMAA Is that too far a drive for you? Would you be ok letting them take it out that far? Anyone who has been to the SS Woolloongabba department will know it is paired with Southside Ford so there are cars everywhere. No chance of doing a proper test drive on premise; so what are they to do given you don't want them to drive it 'far away' from the dealership? You are what is wrong with people these days. You expect them to do an extraordinary job but are only willing to pay next to nothing, then you start talking about taking legal action when things don't go your way.