He may not have but I recently did.
Purchased in July 2012, Yaris YR. You are right about everything RE: purchasing process except:
- There aren't a 'whole lot of things' to sign. You sign a few documents but nothing excessive or in any serious quantity to confuse a normal person or even my 73 year old father. Nothing unnecessary either; I would like to have on record my acknowledgement of interest to purchase/price negotiation, receipt of deposit, signing the purchase contract, reciept of outstanding balance (and not in our case but I do believe you would need to sign ANOTHER form if you were to choose finance).
- There is another sheet where the salesman and you go through the ENTIRE car. Ticking off a checklist once you are happy with things, which includes exterior and interior items.
- The salesman will give you a quick rundown on how to operate the vehicle (should you be unfamiliar, such as my father) + a quick debrief of the manual.
- Once the checklist is complete, both salesman and purchaser sign the form then the keys are handed over.
- About a week later you may get a call from the salesman asking about how things are going and he may even go and visit your business in person to see.
That was my first car purchase and I didn't do any research into how to buy a car. I mean, who parts with $20k + and doesn't check what they bought?
I'd say it's commonsense but it can't be if so many people don't have it.
And as for the test drive... God. Why would you not pickup on the very things you hate now? I made sure the Yaris had everything I know it needed (good visibility, comfortable ride, easy to reach and use controls).