Yeah a few here did complain about their service and inflating the prices for Aussies. Like Vick, I've also found their service to be pretty decent. They've always replied to my emails within a day or 2, and I when I put through 1 order a few months ago I needed it urgently, I ordered in on the Monday and it was in my hands on the Friday, and they didn't charge me any extra for express shipping. I've only ever had one issue, they sent me eyelids for an Accord instead of Aurion, but they expressed me the right ones at no charge and covered the cost of posting them back the Accord ones. Most of their products are of good quality (hell, their hybrid taillights are the genuine Toyota sourced product), and only the mesh grille and eyelids have I found to be a bit substandard.